Precision Fret Leveling
Optimized Nut Slots
Custom Action to Your Request
Full Inspection

Plek & Setup Service

Professional instrument optimization

What is a Plek and Setup Service?

When you purchase a Plek'd eligible guitar or bass from our website, we offer a Plek and Setup service to ensure your instrument plays and sounds its absolute best. This premium service uses cutting-edge Plek technology to optimize your instrument's playability.

What's Included?

String Setup Professional installation — your choice of brand, type & gauge.

Neck Adjustment Optimized truss rod adjustment for ideal neck relief.

Plek Scan & Fret Leveling Precision fret leveling and crowning via Plek's computer-controlled system.

Nut & Saddle Optimization Fine-tuned slots and bridge saddle for improved intonation and action.

Full Inspection Final quality control scan on Plek

Why Choose Our Plek Service?

The Plek system is a state-of-the-art technology trusted by top luthiers and manufacturers worldwide. It analyzes and adjusts your instrument with unparalleled precision, resulting in:

Lower string action

Spot-on intonation

Fret buzz free

How It Works

Look for Plek'd Eligible listings

Purchase an instrument that includes the Plek and Setup service — a customization form will appear on the product page.

Submit Your Preferences

Enter your setup preferences. Our team will see your setup preferences with the order that you placed.

We Get to Work

Once your order is fully paid and submitted, your instrument enters our Plek and Setup process.

Final Inspection & Ship

After our final inspection, we ship your fully optimized instrument — ready to play right out of the box.

Turnaround Time

Normal service and shipping is 1–2 business days after order submission. If we experience any delays, we'll contact you promptly.

Shop Plek Eligible Guitars and Basses

Frequently Asked Questions

Everything you need to know about the Plek & Setup service

Is this service really free?

Yes — the Plek and Setup service is included at no additional charge with eligible instrument purchases. There's nothing extra to add at checkout.

Which guitars and basses are eligible?

Eligible instruments are tagged "Plek'd Eligible" on their product pages. The customization form will automatically appear above the Specs Section when you view a qualifying listing.

What string brands and gauges can I choose from?

You can specify your preferred string brand, type, and gauge in the setup preferences form when viewing the product page. We carry most major string brands, gauges, and options. If we are unable to match your request, we will contact you and find a similar match to complete the service.

Aren't certain brands Plek'd and Setup from the factory already?

Yes, some brands we carry — like Martin — are already Plek'd from the factory. We still offer our service on these instruments because our setup is customized to your requests. Factory specs don't account for personal preferences like lower action, which can require neck relief adjustments, fret leveling checks, and nut and saddle work to achieve a clean, buzz-free result. Not every factory Plek'd instrument needs fretwork, but every guitar that leaves our shop has been properly serviced to your exact specifications.

Will the instrument be ready to play right out of the box?

Yes. Your instrument will be fully set up and ready to play, though climate changes during transit can affect tuning. Simply re-tune when it arrives and the setup will be exactly as you requested. The more detail you provide in your setup preferences, the more precisely we can dial it in for you.

What if I don't submit my setup preferences?

If you didn't fill out the setup form at the time of purchase, reach out to us as soon as possible with your preferences and we'll take care of it. If we don't receive a form with your order, we'll still go over the instrument and ensure it's properly set up to factory specs before it ships.

How accurate is the Plek machine? Why is it better than a normal setup done by hand?

The Plek machine operates with a measurement and cutting tolerance of 0.01mm (0.0004") — far beyond what's achievable by hand. That said, it's ultimately a tool. What makes the difference is the technician using it, and ours use it to make sure every guitar we sell is properly set up and ready to play when it reaches you.

Do you only Plek and Setup guitars that you sell online?

No — we offer our Plek and Setup service for in-store customers as well. If you have an instrument you'd like us to work on, find a location with a Plek machine available below and give them a call. They'll be happy to get you taken care of.

Our stores

Kenner, LA

2515 Williams Blvd, Kenner, LA 70062

Mon–Sat 10am–6pm · (504) 468-8688

Plek machine on-site

Free Plek & Setup included on nearly all guitar and bass listings.

Lafayette, LA

Lafayette, Louisiana

Mon–Sat 10am–6pm · (337) 989-2838

Plek machine on-site

Free Plek & Setup included on nearly all guitar and bass listings.

Mandeville, LA

Mandeville, Louisiana

Mon–Sat 10am–6pm · (985) 626-3920

Plek on select instruments

Plek & Setup available on select higher-end instruments. Look for the "Plek'd" tag on qualifying listings.

Hattiesburg, MS

2000 W Pine St, Hattiesburg, MS

Mon–Sat 10am–6pm · (601) 545-2565